Privacy Policy

Resonance Festival
Website: https://www.resonancefestival.nz/
Last Updated: 26 January 2026

1. Introduction

Resonance Festival is run by RESONANT EVENTS LIMITED ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 and other applicable New Zealand privacy laws.

By using our website, purchasing tickets, or attending our festival, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, postal address
Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
Ticket Information: Ticket purchase history, ticket type, attendee details
Account Information: Username, password (encrypted), preferences
Event Information: Attendance records, festival participation data
Marketing Preferences: Communication preferences, subscription choices
Technical Information: IP address, browser type, device information, cookies, and usage data
Emergency Contact Information: If provided, emergency contact details for safety purposes
Age Verification: Date of birth or age confirmation for age-restricted events or areas

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

Pages visited and content accessed
Time and date of visits
Referring website addresses
Device and browser information

3. How We Collect Information

We collect personal information through:

Our website and online ticket purchasing system
Email, phone, or written correspondence
On-site registration and ticket scanning at the festival
Social media interactions
Third-party ticketing platforms we partner with
Festival surveys and feedback forms
CCTV and photography at festival venues (for security and promotional purposes)

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Primary Purposes

Processing ticket purchases and managing bookings
Communicating with you about your tickets and festival attendance
Providing customer service and support
Verifying age for age-restricted areas or events
Managing festival access and security
Processing refunds or ticket transfers where applicable

4.2 Secondary Purposes

Sending you marketing communications about future events (with your consent)
Improving our website and festival experience
Conducting surveys and gathering feedback
Analyzing trends and attendance patterns
Complying with legal obligations
Preventing fraud and ensuring security
Creating promotional materials (where you have provided consent)

4.3 Health and Safety

Managing emergency situations and contacting emergency contacts if necessary
Complying with health and safety requirements at the festival venue

5. Legal Basis for Processing

Under the Privacy Act 2020, we process your personal information based on:

Consent: Where you have given us clear consent to process your information for specific purposes
Contractual necessity: To fulfill our contract with you (e.g., delivering tickets you've purchased)
Legal obligations: To comply with New Zealand law
Legitimate interests: For our legitimate business interests, provided these don't override your rights and interests

6. Disclosure of Personal Information

We may share your personal information with:

6.1 Service Providers

Payment processors (e.g., Stripe, PayPal)
Ticketing platforms and booking systems
Email marketing services (e.g., Mailchimp)
Website hosting and IT service providers
Security and crowd management contractors
Venue operators and partners

6.2 Legal Requirements

Law enforcement agencies, courts, or regulatory bodies when required by law
Emergency services if there is a health or safety concern

6.3 Business Transfers

Potential buyers or investors in the event of a sale, merger, or acquisition of our business

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not sell your personal information to third parties.

7. International Data Transfers

Some of our service providers may be located outside New Zealand (e.g., cloud storage providers in Australia or the United States). When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your information in accordance with the Privacy Act 2020.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of sensitive data (e.g., payment information)
Secure servers and firewalls
Access controls and authentication
Regular security assessments
Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

Ticket purchase records: 7 years (for accounting and tax purposes)
Marketing communications: Until you unsubscribe or we determine the information is no longer needed
Website analytics data: Up to 26 months
CCTV footage: 30 days (unless required for an investigation or legal matter)

10. Your Privacy Rights

Under the Privacy Act 2020, you have the following rights:

10.1 Right of Access

You can request access to the personal information we hold about you.

10.2 Right to Correction

You can request that we correct any inaccurate or incomplete personal information.

10.3 Right to Deletion

You can request that we delete your personal information in certain circumstances (e.g., when it's no longer needed for the purposes it was collected).

10.4 Right to Restrict Processing

You can request that we restrict how we use your personal information in certain circumstances.

10.5 Right to Object

You can object to our processing of your personal information, particularly for marketing purposes.

10.6 Right to Withdraw Consent

Where we rely on your consent to process your information, you can withdraw that consent at any time.

10.7 Right to Complain

You have the right to lodge a complaint with the Privacy Commissioner if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us using the details in Section 14.

11. Marketing Communications

We may send you marketing communications about future events, special offers, and festival news if:

You have purchased tickets from us, or
You have explicitly opted in to receive such communications

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us directly using the details in Section 14
Updating your preferences in your online account (if applicable)

Please note that even if you opt out of marketing communications, we may still need to send you essential service-related communications about your ticket purchases.

12. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

12.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function (e.g., shopping cart, security)
Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Functional Cookies: Remember your preferences and choices
Marketing Cookies: Track your browsing to show relevant advertisements

12.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

For more information about cookies and how to manage them, visit https://www.allaboutcookies.org/

13. Children's Privacy

Our festival may have age restrictions for certain areas or events. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child without appropriate consent, please contact us immediately.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Resonance Festival
Email: resonancefestivalnz@gmail.com

15. Complaints

If you believe we have breached your privacy rights, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with:

Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to registered users (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Consent

By using our website, purchasing tickets, or attending Resonance Festival, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.